FAQ

Common Questions

Most Popular Questions

In most cases, yes. Changes in taste or smell are often related to disinfectants, temperature, or how long water has been sitting in pipes — not safety. For example, a stronger chlorine taste can appear during warmer months or after low water use. If the change is temporary and improves after running the tap briefly, it’s usually not a concern. Persistent or unusual changes that don’t resolve may be worth checking, especially if they appear suddenly across multiple fixtures.

Cloudy or milky-looking water is commonly caused by tiny air bubbles trapped under pressure. When water flows out of the tap, the pressure drops and the bubbles become visible. If the cloudiness clears within a minute or two, especially from the bottom up, air is the cause and the water is safe to use. This is a normal physical effect and does not indicate contamination.

Hot water is stored and heated inside your building or home, which gives it more time to interact with plumbing materials. Heat also intensifies odors and can release minerals or metals from pipes. For this reason, cold water is recommended for drinking and cooking, while hot water is intended for bathing and cleaning. Differences between hot and cold water usually point to internal plumbing rather than the city supply.

Discolored water is typically caused by sediment, rust, or minerals that have been disturbed inside pipes. This often happens after construction, hydrant use, or pressure changes. If the discoloration is temporary and clears after running the tap, it’s usually an aesthetic issue. Ongoing discoloration that doesn’t improve may indicate internal plumbing conditions that should be checked.

A good first step is to compare fixtures. If only one faucet is affected, the issue is likely local to that fixture. If multiple units or nearby buildings notice the same change at the same time, it may be related to city work or maintenance. Time patterns also help — issues tied to hot water, pressure changes, or specific times of day often point to building systems rather than the municipal supply.